Kindle goes horizontal

I just finished installing Amazon's latest update on my Kindle 2.  This update adds a number of enhancements:

Support for landscape-mode reading.

• This capability was already included on the larger Kindle DX, and now works on Kindle 2 devices.  There is no sensor in the device, so you change the orientation of the screen manually from a new option in the text menu (at right).

Native support for PDF files. 

• You can get them on your device in 2 ways:
• Email them to a special address that sends them to the Kindle for 15 cents per megabyte.
• Connect the Kindle to your computer via the USB cable and drag your PDF files over to the Kindle - this is free.

Longer battery life on the global wireless version.

• This will allow you to read for up to a week - even with the wireless on.  Apparently, this doesn't improve wireless battery life on the US-only version since the US version uses a different wireless technology.

The option to convert your PDF's to the Kindle format

• Converting your documents to the native Kindle format can sometimes make them more readable as this will allow them to be reformatted based on your selected font size (this requires you to use the email-based conversion process, which costs 15 cents per megabyte).

How do you get the Kindle update?

You'll receive the update automatically over wireless in the next few weeks. If, like me, you are impatient, Amazon has provided instructions for updating your Kindle to the new firmware manually.  It's a piece of cake - I installed mine in less than 10 minutes and it worked flawlessly.

If you're thinking about a Kindle, let me just tell you this:  I have had mine since the Kindle 2 was released early this year and I haven't gotten tired of it yet.  In fact, I'm growing even fonder of my Kindle since I can carry so many books with me with so little effort (and yes, I've used the iPhone Kindle app - it doesn't hold a candle to the Kindle).

Whether you want to pick one up for yourself or as a gift, I recommend you become a Kindle owner and pick one up, especially since they lowered the price recently.  If you're still on the fence, you can read my initial review of the Kindle 2 for more data.

Be Careful with (and accountable to) your customers

Recently, someone shared a video with me from a guy who traveled on United Airlines but had his guitar broken by their baggage handlers.  He tried to get them to resolve it but they wouldn't.  So, he created a catchy song and video called "United Breaks Guitars" and put it on YouTube.  It has now been viewed over 6 million times as I write this (and the sequel, "United Breaks Guitars Song 2," has been viewed over 500,000 times).

The moral?  Be good to your customers - and, when you screw up, take responsibility for it and try to make it right.

By the way - if you want the "back story" on this incident, the guy has also put it on his blog.  It sounds like United eventually came around (somewhat) from the saga told here, but it could have been much better for their image if they'd just paid to have the guy's guitar fixed after they allowed it to be broken during the baggage handling process.

Change Things Up To Get Better

A lot of the fitness articles I read talk about the importance of varying your routine to accelerate your improvements in workouts.  The premise is that if you do the same exercises all the time and use the same amounts of weight, your body gets used to the routine and becomes more efficient.  What that means is that you get less benefit out of the same amount of effort.

I think that concept can apply to other parts of life, to some degree.  If you keep doing the same thing week in & week out, the routine can get  a bit dull, and you don't improve your skills as much as when things were new and challenging.

So, what kinds of things can you do to change up your routine and make it challenging again?  Here are some ideas (a mix of personal and professional kinds of things):

• Read a different kind of book to make your mind think about new things.
  If you usually read fiction, read some non-fiction.  If you usually read management books, read some fantasy.  If you usually read self-help books, try reading a few biographies instead. 
• Take on a new project in an unfamiliar area.
  Sometimes, nothing helps get your juices going like working on something unfamiliar.  Ask to be involved in (or even lead) a project in a new area.
• Swap the cerebral for the physical.
  If you normally spend most of your time in front of your computer, how about starting a project or activity that requires you to get out and do something physical? It could be sports-related, or it could be carpentry, or even just cleaning out your garage.  Get moving!
• Put yourself out there.
  Volunteer to teach something - even holding a brown bag lunch on a topic you know can be challenging fun.  Start presenting - either at work or in a group like Toastmasters.  Or, do a video blog or something you've never done before online.

And there are, of course, lots of other possibilities. 

So, what do you think?  Does this ring true for you?  What have you done to mix things up in your life that you'd recommend to others?

More Useful Tools for Travelers

I've been using a few new travel tools lately that I think are worth sharing with you.  These have all been "field tested" and have not been discarded (that's a good sign for someone like me).

MetrO Worldwide Most smartphones Free	MetrO is a very easy-to-use application to help you plan routes from one place to another using public transit.  It is a single app that can deal with multiple cities through downloadable "modules" for a huge list of cities around the world. I first used MetrO a couple of weeks ago in Berlin and it was extremely helpful - it helped me plan my route for the day, helped me figure out my options when I deviated from my plans, etc.  On the MetrO site, you will find links to download the app for your specific phone type, then you can download the appropriate maps from within the application.
HelloFlight.com US only Browser-based Free	This informational site is very useful for finding out what delays might impact your travel - whether from weather, congestion, or some other reason.  It currently works in the US only but, since I fly most of my miles in the US, I find it helpful. In addition to the delay information, you can find out lots of interesting things such as flight history for specific planes, specific flight numbers, as more.  There are also a number of cool tools, such as one tool where you can tell it which ZIP code you live in, and it will tell you what flights are scheduled to fly over (and when, and at what altitude). Find out more at HelloFlight.com, and see a list of features on HelloFlight's tools page.
TripIt  & TripIt Pro Worldwide iPhone app, plus browsers and mobile browsers Free plus fee-based Pro features	TripIt is an interesting application.  It lets you aggregate all your itineraries and travel plans into one spot, making it easy to track your upcoming trips.  Adding an itinerary is a piece of cake - after you've registered, simply forward your confirmation emails to plans@tripit.com and it will automagically process the details and add it to your account (it knows who you are because you tell it which email addresses you'll be sending from).  I haven't had an itinerary rejection yet, regardless of format - text, HTML, and PDF.  You can also add or edit trips manually, should you so desire. Once the itineraries are up there, you can share and compare them with anyone you like.  For example, I have around 60 people "connected" to me on TripIt and it tells me who'll be near me on future trips so we can plan to get together for drinks or dinner.  I've used this quite a bit, and this alone is great. For more features, you can upgrade to the Pro version for a reasonable annual fee (more details on the TripIt Pro page).  My favorite Pro feature is the real-time flight status feature.  This does things for me like: Tells me exactly 24 hours before my flight that I can check in online, if I wish Alerts me if there are any changes to my flight - delays, gate changes, cancellations, etc. If my flight is delayed, it will suggest alternate flights Sends "connection reports" to my phone to tell me my arrival gate, my next departure gate & terminal, and how many minutes I have to make the connection.  This feature has already made the difference between me making a flight and missing a flight. Obviously, the Pro features are most useful to those of us who travel a lot.  If you're not sure, you can take a 30-day free trial and try it on for size. Regardless of whether you use TripIt or TripIt Pro, I highly recommend this application.

Hopefully you'll find something useful here to make your travel a bit easier in the coming weeks and months.  And, as always, if you have any must-have travel tools I'd love to hear about them.

Related items

• Prevent outrageous AT&T data roaming charges on your  iPhone while traveling internationally
• Augment your reality with Layar to help explore cities you're visiting
• Seatguru: Know whether you've got good airline seats before you fly
• More travel tools before you fly

Protect Yourself! Germs travel, too.

As we move into the holiday season, that means more travel and more close contact with more people.  And where there are people, there are germs.  And it's not just travel season, it's also H1N1 season.

Now - as you may know from the blog here, I travel a lot.  What you may not know, is that I don't get sick a lot.  I follow the well-publicized advice to wash my hands frequently and use hand sanitizer (I have a travel-sized bottle of hand sanitizer hooked to my laptop bag at all times).

But I also take one extra precaution during air travel.  It's one that serves me well, and I'd like to share it with you:  individually wrapped sanitizing hand wipes.

I maintain a stash of about 10 of these tucked into a pocket in my bag so I always have one handy.  Then, when they serve food on the plane I not only wipe down my hands, I also wipe down the tray table on the plane. 

Why?  Because practically everyone who sat in that seat before me used that tray, including sick people, children, and messy adults.  And I've seen people seat their babies in diapers on those trays.  And it makes me feel better to wipe them off before eating food or drinking drinks off of them.

So, do yourself a favor and take some of these wipes along as you head out for the holidays.  I hope they serve you as well as they have me.  I order them in packs of 100, which cost about $7 via Amazon.

P.S. If you are leaving in the next few days and you need some right away, you can always sign up for a free trial of Amazon Prime and get them in 2 days for free, or 1 day for an extra $3.99.  Want to know more about Prime?  I wrote about how much I love it recently (and it will be well-used by me during the upcoming Christmas buying season).

You can become a celebrity

Author Marsha Friedman sent me a copy of her book, "Celebritize Yourself" and I read it the other day.  At first, I was a bit skeptical; read a book and become a celebrity?  You're kidding, right?

What I quickly discovered is that you actually can become a celebrity by using the techniques in this book.  That's partially because Friedman uses a slightly different definition of celebrity than the one you may be thinking of.  In her parlance, a celebrity can be anyone who is well known as an expert on a specific topic, who is then sought out to speak or share their ideas.  That helped me, since it didn't mean I needed to go on American Idol to become famous.

The other thing I discovered is that you can use Friedman's techniques in other ways, as well.  What do I mean?   I'll break it into two levels, which I'll call Public Celebrity and Local Celebrity (these are my constructs, adapted from the ideas in the book by the way)…

Public Celebrity

Public Celebrity is the true intent of the book.  Friedman takes you through the process of deciding on a domain where you can demonstrate the right uniqueness and expertise to become a celebrity in that area. 

Once you know what that is, she helps you test it to make sure it's something that will stick for you, then provides some worksheet-style exercises to get clear about the unique and differentiated value you bring to the table.  This is what forms the foundation upon which you will build your celebrity.

From there, there are numerous activities revolving around writing a book (an essential element in Friedman's methodology), getting speaking gigs, and promoting / publicizing yourself as an expert in your field.  She tells you how to assume the 'attitude' and confidence of a celebrity - a sort of walk the talk guide for celebrities to help you project the image of celebrity to others. 

These techniques stem from real-life learnings -- Friedman's "day job" is promoting celebrities, including actors, musicians, public officials, and other well-known celebrities. Oh - and that book I mentioned?  It's what enables you to say, "I'm writing a book,"  and eventually, "I've written a book," which changes how you're perceived by others.

Not much of a writer?  Don't worry - Friedman discusses thoughts on how to select and use ghost writers, freelancers, editors, and others who can help you get your ideas into print, as well as how to get the book published.

If you want to be a well-known authority on a topic (I think of my friends Rosa Say, Lisa Haneberg, and Phil Gerbyshak as examples) you'd be well-served to follow Friedman's advice, which is well-presented in a concise, easy read.

Local Celebrity

Maybe you're not inclined (or not ready) to become a Public Celebrity. That's fine, but I think you can still learn something from this book.  If you want to be perceived as a more credible, more authoritative influencer by others in your company or your circle of influence, you can apply a lot of Friedman's techniques on a different scale.

First, decide what you want to be known for.  Then use Friedman's tools from the book to clarify, test, and validate that you can be passionate, credible, unique, and differentiated on that topic.

Then begin using the techniques to project your image within the company.  While you could still write a book, you may be able to get good results from writing papers on your topic, sharing your expertise on internal blogs, in memos, etc.  Rather than public speaking engagements, you can lead brown bag lunches including instructional sessions on your topic. 

Use your imagination - it's about creating artifacts to demonstrate your expertise, then creating opportunities to present your thoughts to others.  You can even go so far as identifying your target audience (management, peers, subordinates, customers, etc.) so you can hone your message, the venues you select, and the delivery mechanism to fit your audience.

You can certainly become a Local Celebrity and make a difference in your organization - work, community, or otherwise.

What are you waiting for?

If you want to stand out as an authority - Public or Local - "Celebritize Yourself" provides a very concise guide to help you create your plan and your brand.  I encourage you to check it out.

And did I mention I'm writing a book?