Adjacent chaos

Sitting in the airport as I write this, and I see someone intently writing a document on their laptop, in spite of a huge amount of noise and commotion about a foot away. This ability to focus on a specific task is powerful, and most of us experience it fairly regularly ("tuning out the world" and focusing on a task).

But what we can all do on a task basis is much harder to achieve on a day's basis. How many times do you get sucked into the chaos around you at home or at work?

In both situations (laser focus on a task, and getting caught up in adjacent chaos), time can fly by. I suppose the difference is how you feel at the end.

Goals, action lists, and priorities are your best friends in staying focused but the real challenge is self-discipline: do you have the force of will to stick to your plans?

I find it helps to have a "workout buddy" to help monitor progress against the goals you are trying to keep in the foreground. What about you? What techniques have you developed to keep yourself from being sucked into the chaos around you at work?

-- Post From My iPhone

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Oops!

In spite of the title, reading this book was not a mistake:  “OOPS! 13 Management Practices That Waste Time & Money (and what to do instead),” by Aubrey C. Daniels is well worth your time.  With “Oops!” Daniels takes us through a well-articulated analysis of a bunch of management practices that are commonplace in today’s corporate world, including:

• Performance Appraisals
• “Stretch Goals”
• Employee of the Month programs
• Hourly vs. Salaried pay schemes (including a discussion of bonuses and annual raises)
• Downsizing
• And 8 more management practices

In each of the 13 chapters devoted to the flawed management practices, Daniels provides examples of how the practices are used, a discussion of what outcomes they are supposed to achieve, and a view on what undesirable effects they actually create in the organization.

A lot of the flaws Daniels points out may seem like common sense, but organizations often do something that seems counterproductive.  For example, I’m familiar with a lot of organizations that have a “forced ranking” process in which they try to lop off the bottom x% of performers (10%, 25%, 1/3, or some such target).  So, what do you do as a hiring manager?  Do you set out to hire some bad apples so you have someone to cut?  Or do you hire the best team you can, only to get rid of one of your strong performers just because they aren’t the “most A” player?  This can be especially challenging in smaller teams.

What should you do instead?

The great thing about this book it goes beyond analyzing the flaws in these practices, and suggests better ways to manage.  For example, he has some great suggestions for better ways to motivate people than the “forced ranking” approach. 

One of my favorite chapters, “Promoting People Nobody Likes,” includes an illuminating analysis of the differences in results achieved by “tough managers” like Bobby Knight, and “softer” managers like John Wooden.  Both of these guys are legendary basketball coaches – one (Knight) is legendary for being loud, abusive, and intimidating; while the other (Wooden) is legendary for being a calm, supportive, and inspiring coach.

In many organizations, the “tough managers” are promoted while the “softer” managers may be passed over because they are not aggressive enough to get ‘real’ results.  However, we all know tough managers who’ve left a trail of bodies and resignations in their wake – and we know that hiring and training new employees is costly and disruptive to the organization, not to mention the impact on morale.  So how much more effective can you be if your organization considers not just the results a manager achieves, but how they get those results?

Daniels provides some sage advice on this topic and all the others in this book.  By the way - if you’re downsizing, you should definitely check out Daniels’ ideas on how to deal with that (it’s Practice #12).

Common threads

There are common threads running through these topics:

• Providing timely feedback (positive and negative)
• Creating clarity around expectations, roles, and behaviors
• Thinking about whether your “system” really promotes the outcomes you’re seeking
• Creating a culture that makes it easy to do the right things, and hard to do the wrong things

In my opinion, if you follow Daniels’ advice, you’re on your way to higher organizational performance.  I also love the “Performance Matrix” he provides in the appendix as a tool to help focus on performance (and replace the traditional approach to performance appraisals).

In summary, I recommend this to anyone who wants to up their game on management, or who has influence on management practices in organizations of any size.  [I’ve even caught myself changing how I deliver praise and criticism to my kids since I’ve read this book.]

Bravo to Daniels for “Oops!” – and don’t make the mistake of not reading this one.

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Hip & Sage – it’s a journey, not a destination

I just finished reading an awesome book: “Hip & Sage: Staying Smart, Cool, and Competitive in the Workplace,” by Lisa Haneberg.  As you may know from my prior posts (linked at the end of this review), I’m a huge fan of Lisa’s books and her Management Craft blog (which is 5 years old this month, by the way)."...if you need unlimited minutes on your cell phone more than you need unlimited texting, this book is for you."

This book is aimed at Baby Boomers & others from generations with more mileage on the tires than Gen-Xers and Millenials.  You can think of Hip & Sage as part “New Technologies 101” and part “how to find tech savvy tour guides,” and it’s designed to help you become conversant, proficient, and comfortable with social media and other new media technologies. 

But I think this book could be relevant to lots of folks.  Regardless of your age, if you feel like a poser talking with people about Twitter, Facebook, RSS, LinkedIn – or even blogs – then this book can help you.  In short, if you need unlimited minutes on your cell phone more than you need unlimited texting, this book is for you.

What does it mean to be Hip?

According to Lisa, Hipness is is about engagement an energy:

“Our ability to communicate, connect, and collaborate with younger generations.  In business, our hipness determines how effectively we work with, inspire, and influence younger workers.  Hip entrepreneurs are able to enroll, engage, and exicte younger customers and business partners.”

If you work with younger people, being Hip can be a game changer (and becoming Hip can be fun).  Lisa provides a set of techniques and philosophies to help you enlist the help of younger mentors in a way that will tap into their knowledge and excitement, and (I believe) make them want to help you get up to speed.

One of the fastest paths to Hipness is to practice genuine curiosity about the things hip people care about, and ask someone who’s already hip to feed your thirst for learning.

If you can find a social media-savvy “workout buddy” that will help, too (@MattHixson is one of mine, for example)

What does it mean to be Sage?

In contrast, Sageness is about sharing hard-won lessons:

“Our natural strengths and characteristics, goals and priorities, and experiences – manifested as skills, drive, judgment, and knowledge – that have been honed, carved, seasoned, and polished through the years.  Our sageness is unique; it may or may not be visible to others or in use contributing to the world.”

Lisa’s section on “Cultivating Our Sageness” is all about tapping into your experiences, but not just so you can be the guru on the mountain that others seek out.  Her guidance is to actively inject your sageness into the business so that the business can benefit from your experience.

Her advice on goal setting and becoming more self-aware can dramatically improve your effectiveness – you should check it out, for sure.

Putting it all together

The magic all happens in the third section of the book, where Lisa discusses how to become both Hip and Sage, including a discussion of how to challenge your beliefs and leverage new knowledge & skills to achieve non-linear success.

The third section also includes some worksheets to help you achieve greater clarity and document your thinking in a useful way.

The bottom line

This book is so rich with useful information I can’t begin to do it justice in this short review, but the bottom line is this:  pick up a copy of Hip & Sage.  On their own, the two chapters on “Job Seeking and Hiring for the Hip & Sage,” and “A Primer on the Generations” are worth the price of the book, particularly if you’re on the wrong side of this economy.

Lisa provides other resources, as well, including the awesome Hip & Sage blog and a voluminous list of resources at the end of the book.

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Related items:

• Two Weeks to a Breakthrough review
• Focus Like a Laser Beam review
• High Impact Middle Management

del.icio.us Tags: leadership,management,Lisa+Haneberg,hip,sage,genuine+curiosity,Dwayne+Melancon

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Need a GPS for your mind map?

A few months ago, I started working with Adam Sicinski’s amazing mind map diagram called the “MasterMind Matrix.”  I’d like to tell you a little about it, since I think it is a very interesting and useful self-coaching tool.

At first glance, I felt that Adam’s work was impressive – this is one of the largest and most comprehensive mindmaps I have ever seen.  You see, Adam is a Life Coach, but is also a guru/student of self development.  He set out to find a way to allow himself and others to answer questions like:

• How do my emotions interact with my beliefs, values and other building blocks of my personality?
• What influence do other people have over the development of my personality?
• How does my Brain interpret what I do? And how does it consequently influence my future decisions & actions?
• How do each one of my choices and decisions influence all other aspects of my personality and life?
• How do I know if I am on track moving towards fulfillment, or off-track moving towards disappointment?

The result is a terrific tool that helps you drill down on various challenges and strengths so you can improve your performance and break through bottlenecks by better understanding how your strengths, blind spots, and emotional tendencies interact.  It’s tough to describe without experiencing it yourself, but I found the process to be very intriguing and invigorating.

You can get a PDF version of the file (that’s what I’m using), or you can order a wall poster.  I am thinking about going for the wall poster, since I can’t interact with the PDF as easily on the screen (though I’m glad I have the PDF for use on the road).

If you want a taste of what this tool is like, you can download the accompanying MasterMind Matrix mind map for free.  This is kind of like an index that can guide you to the right places on the bigger map.

I recommend you read Adam’s “Journey through the MasterMind Matrix” for his perpective on this tool.

You can find out even more about the matrix at the IQMatrix site, or get your own copy at the IQMatrix Shop.

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del.icio.us Tags: personal improvement,self development,mindmap,Adam Sickinski,Dwayne Melancon,mindhacks

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Does the iPhone OS v3 fix my top gripes?

Several months ago, I wrote about the top 3 things that I felt were missing from the iPhone.  This week, version 3 of the iPhone OS was released and I’m using it now.  I don’t have the new iPhone 3Gs hardware – I’m running on the “old” iPhone 3G hardware, but since that’s the bulk of the installed base right now I figured it might be useful to share my findings here.

Gripe	Status
I couldn’t cut & paste.	Fixed – and it works very well in iPhone OS v3.
I couldn’t invite others to appointments (i.e. initiate meeting requests).	Fixed – it works fairly well.  Would like to be able to check the availability of other attendees, but at least I can invite people to meetings.
I couldn’t attach / forward contact information to others.	Fixed – it is now possible to “Share” contact, which opens an email and attaches the contact as a .vcf file, which is fairly standard.

The v3 OS update is free for iPhone owners (iPod Touch owners must pay $10 for some reason) so it should be an automatic for you if you have an iPhone.

Killerest feature

The “killerest” new feature (my opinion) is “Spotlight Search,” which provides the ability to search for things on the device.  It was very painful to find things in old emails before – it was all manual and time-consuming.  Now you can search for items, messages, songs, appointments, etc. and find them in a jiffy.  The only limitation I’ve found is in searching email folders other than your inbox: if you haven’t opened the folder on your iPhone, or you haven’t opened it in a while, you won’t find recent emails in the search – you’ll have to open the folder so it will sync.

To make this slightly easier, each folder now has a Search field at the top of the folder so you can easily find things within that particular folder.

…And the rest(ish)

Some other improvements I’ve noticed in this version (not a complete list – there are even more):

• Support for stereo Bluetooth (A2DP) so you can use wireless headphones
• You can now sync Notes between Outlook and the iPhone (not wirelessly – only when you dock with iTunes)
• Better rendering of HTML in the browser
• Addition of a Voice Memo application (ideal for those “notes to self”, though I still prefer Jott)
• Better support for clicking on links, phone numbers, etc. in appointments if you’re syncing with Microsoft Exchange (though for some reason, you can’t click on any of these if they are in the subject of the appointment – only in the body, and only if they aren’t inside an attachment) 
• This capability, along with cut & paste (which also won’t work in the subject line for some reason) will save a lot of idiotic instances of needing to write down meeting phone numbers and passcodes
• This also means you can put addresses inside the notes part of a meeting, click on the address, and it will automagically look up the address in Google Maps – again, don’t put it in the location field because it won’t be clickable there – put it in the notes
• The podcast controls, which I mentioned in my last post
• Lots of cosmetic/usability improvements in the recent calls, favorites, and other phone-related lists
• The ability to rent movies from your iPhone
• Better support for seamless password storage when using WiFi networks that require account names & passwords
• Support for saved passwords and autocomplete on web forms
• Improved VPN support

That’s my list off the top of my head, and I know I’m forgetting a few things.  If you’re lucky enough to be able to get an iPhone 3Gs (the new hardware) you’ll get all of that plus a compass, faster processor, and the ability to film and edit movies on the phone (and you get a higher-res camera).

Hope that helps update you on the iPhone. 

If you don’t care about iPhones: this isn’t an iPhone fanboy site but I will post something about them from time to time, particularly around big releases.

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del.icio.us Tags: iPhone,iPhone v3,gadgets,Dwayne Melancon

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Surprise feature in iPhone OS v3

I'll be comparing my top 5 "missing features" to what's shown up in the iPhone update soon, but wanted to share a pleasant surprise from today's update: more podcast controls!

With the new update, you can email a link, speed up / slow down playback (1x, 1/2x, or 2x), and skip back 30 seconds. Very handy - and may even make the update worth 10 buck for iPod Touch owners who listen to lots of podcasts. Stay tuned for more (and yes, cut & paste works great). -- Post From My iPhone

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